markastoto Casino & Sportsbook Data Care

This page describes what we collect when you use markastoto and how we keep that data protected. We at markastoto take your privacy seriously — whether you're accessing our platform from Jakarta, Surabaya, Bandung, Medan, or any other supported region. Your account information, payment details, and betting history remain private and are handled according to the frameworks we set out below.

We understand that you may use markastoto across multiple devices — a mobile phone running Android, an iOS device via browser, or a desktop. Each time you log in, deposit via DANA, e-wallet, mobile banking, or another payment rail, or place a bet on Liga 1 or Piala AFF fixtures, data flows through our systems. Our policy explains what happens to that data, who has access to it, and what rights you hold.

Our commitment is transparency. We do not sell your personal information. We do not share your betting patterns with third parties for marketing. We do collect certain data because we are required by law to verify your identity, prevent fraud, and maintain platform integrity. Read on to understand exactly what, why, and for how long.

What we collect and why

We collect personal data in several categories. First, we gather identity informationyour full name, date of birth, email address, and phone number. We need this to verify your account under KYC (Know Your Customer) regulations that apply wherever we operate. When you upload a photo of your government ID or passport, we store that image securely and use it only to confirm you are who you claim to be. We do not use facial recognition beyond account verification.

Second, we collect account and transaction dataWhen you deposit money into your markastoto account via DANA, e-wallet, mobile banking, local payment, online payment, or a bank transfer (e-wallet, mobile banking, local payment, online payment), we record the amount, date, and payment method. When you place a bet on a football match, we log the bet slip, odds, stake, and settlement. This record is essential for dispute resolution, fraud detection, and regulatory compliance. We retain transaction records for at least five years.

Third, we track device and usage dataWhen you access markastoto on your Android phone, we note your device model, operating system version, and app version. When you use iOS via a browser, we see your browser type and approximate location (country/region level, not street address). We use this to optimize performance, spot suspicious activity (such as account access from an unexpected location), and ensure platform stability during peak periods like Liga 1 match days or Idul Fitri holiday tournaments.

We also record interaction logshow often you log in, which games you view, how long you stay in each section, and whether you enable push notifications. This helps us understand which features are popular and where we should invest in improvements. We do not read the content of your messages to customer support; we only record that you contacted us and the category of your issue (deposit, withdrawal, account access, betting rules, etc.).

Data retention: We keep most personal data for as long as your account is active plus two additional years. Transaction records and KYC documents are held longer for regulatory and tax purposes.

How we use your data

Account security: We use your email and phone to confirm logins, reset passwords, and alert you if we detect suspicious activity on your markastoto account.
Verification and compliance: We verify your identity against public records to meet anti-money-laundering (AML) and counter-terrorism financing (CTF) rules in our operating jurisdictions.
Payment processing: We share your account number and name with your bank (e-wallet, mobile banking, local payment, online payment) or digital wallet provider (e-wallet, mobile banking, local payment, online payment, e-wallet) only to execute your deposit or withdrawal requests.
Responsible access: We analyze your betting patterns and deposit history to identify signs of problem gambling — rapid escalations in stake size, frequent late-night sessions — and may contact you to discuss access options.
Platform improvement: We aggregate and anonymize usage data to spot technical issues, optimize the mobile app experience, and decide which games to feature or upgrade.

Your rights and our commitments

You have the right to request a copy of all personal data we hold about you. Contact our support team, and we will prepare a file within 30 days. You may also request correction of inaccurate data — for example, if we have your phone number wrong, let us know and we will update it. If you ask us to delete your account and all associated data, we will do so, though we may retain transaction records and KYC documents where law requires it.

We do not use automated decision-making or profiling to deny you access to markastoto or to impose limits on your account without human review. If we suspend your account due to suspected fraud or breach of terms, a member of our team will investigate and contact you before any restriction takes effect.

Cookies and tracking: Our website and mobile app use cookies and similar technologies. Essential cookies allow you to stay logged in; analytics cookies help us measure traffic and performance; marketing cookies (if you opt in) allow us to show you tailored promotions when you visit other sites. You can disable non-essential cookies via your browser settings without losing access to markastoto core functions.

Third-party processors: We work with service providers who handle data on our behalf — payment processors, hosting companies, and analytics platforms. These partners are bound by contracts that require them to use your data only for the purposes we specify and to maintain security standards equivalent to our own. We do not permit them to sell or repurpose your data.

International transfers: Our servers may sit outside your jurisdiction. If you access markastoto from Jakarta or Medan, your data may be processed in another country. We ensure that transfers comply with applicable data protection laws and that overseas processors maintain the same privacy safeguards as we do locally.

We believe that privacy is not a feature to add later — it is a foundation we build into markastoto from day one.

markastoto Privacy Team

Contact and updates

If you have questions about how we handle your data, wish to exercise your privacy rights, or believe we have breached this policy, contact our support team. Include "Privacy Request" in your subject line. We aim to respond within 10 business days.

We may update this privacy policy from time to time to reflect changes in law, new technologies, or improvements to our security practices. We will notify you by email if any change materially affects your rights. Continued use of markastoto after such notice constitutes your acceptance of the updated policy.

Our services are available only where applicable law permits. Your use of markastoto is subject to this policy and our terms and conditions. We thank you for trusting us with your data.